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Ok everyone did you order the Step 2® Kids Play and Shade Patio Set from JCpenny I, and many other bloggers, posted about last night?
Well you won’t be getting your Patio set People started getting cancellation emails this morning and I just got off the phone with JCPenny and here is What they had to say!
First I talked with a Sales Rep who did verify my order was being canceled even though I have YET to receive an email and already got a confirmation email.
Then I was transferred to Upper Management. What happened was a price error on the Item (though I’m not sure how being it was priced at $15 and now it’s at $90 it’s not like they left out a zero ya know?) and since the item price didn’t match the manufactures the order is not going through EVEN though you got your confirmation email and a Charge to your credit card (which should be refunded if not we have a whole different problem on out hands!)
The Supervisor told me that there were over 10,000 orders placed for the set at $15 and she even ordered one her self at home last night only to come in to work and find out it was being canceled.
Now I asked, well if the price is wrong in store you uphold the lower price so why not online? Well I was told there is a clause from their online site that If the price is wrong basically they can switch it and don’t have to give you the item. I have not been able to verify this policy because when I click on “Copyright/Legal” on the bottom of the page it just refreshes the homepage.
So in short your won’t be getting your item and they are doing nothing to make their customers happy. I don’t know how many more JCPenny deals you will see from me in the near future.
This has happened in the past with otehr online companies but most ahve tried to make it right with their customers. Well Not JCPenny!
**Update: As of this evening is seems JCPenny has had enough Backlash to do something about it! They are now trying to figure something out with the manufacturer and will let us all know once something is resolved. Currently all orders are on hold.